Product Support Specialist

Marvin; Madison (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Marvin in Madison, WI is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to Marvin premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience documenting cases in CRM systems.
• Ability to troubleshoot product and installation concerns.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin premium windows, doors, and skylights.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and coordinate with cross-functional teams to ensure timely resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.