Product Support & Social Media Analyst (Night Shift)

eTeam; Sunnyvale (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

A leading support services provider is seeking a Product Support Analyst / Social Media Consultant for a contract role in Sunnyvale, California. Candidates should have 1-3 years of technical support experience, a relevant degree, and strong communication skills. Responsibilities include troubleshooting product issues, supporting advertising efforts, and delivering high-quality customer service. This position requires night shifts and on-site work. Competitive pay rates offered.

Qualifications

• 1-3 years of experience with product technical support.
• Ability to think critically and problem-solve.
• Ability to rapidly assess and resolve issues.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues.
• Effectively communicate resolutions to the sales team.

Skills

Data manipulation

Critical thinking

Problem-solving

Fluency in English

Education

Bachelor, Associate, or technical degree in relevant fields

Job description

A leading support services provider is seeking a Product Support Analyst / Social Media Consultant for a contract role in Sunnyvale, California. Candidates should have 1-3 years of technical support experience, a relevant degree, and strong communication skills. Responsibilities include troubleshooting product issues, supporting advertising efforts, and delivering high-quality customer service. This position requires night shifts and on-site work. Competitive pay rates offered.