Trust & Safety User Operations Specialist — Problem Solver

ByteDance; San Jose (CA); On-site; USD 43,628 - 70,643; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short- and long-term disability coverage

10 paid holidays and 10 paid sick days

17 days of Paid Personal Time

Job summary

A global technology company is looking for a dedicated Technical Support Specialist in San Jose, California. This role involves responding to user queries, troubleshooting technical issues, and supporting various data analysis projects. Candidates should have a Bachelor's degree, at least 1 year of experience in a related role, and familiarity with mobile-video products. The position requires flexibility with shift schedules, a communicative approach, and problem-solving abilities. Employees can expect a competitive hourly rate and comprehensive benefits.

Qualifications

• Minimum 1 year of work experience in a technical support capacity.
• Flexibility to work shifts, including early mornings and weekends.
• Experience in mobile-video products is a plus.

Responsibilities

• Respond to user queries via internal platform and IM chat.
• Identify user needs and troubleshoot technical issues.
• Analyze tickets to identify process improvement opportunities.

Skills

Technical support

User/Product Operations

Coding

Data analysis

Communication

Problem-solving

Education

Bachelor's degree

Tools

Excel

SQL

Python

Job description

A global technology company is looking for a dedicated Technical Support Specialist in San Jose, California. This role involves responding to user queries, troubleshooting technical issues, and supporting various data analysis projects. Candidates should have a Bachelor's degree, at least 1 year of experience in a related role, and familiarity with mobile-video products. The position requires flexibility with shift schedules, a communicative approach, and problem-solving abilities. Employees can expect a competitive hourly rate and comprehensive benefits.