Product Support Analyst / Social Media Consultant

eTeam; Sunnyvale (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

A leading support services provider is seeking a Product Support Analyst / Social Media Consultant for a contract role in Sunnyvale, California. Candidates should have 1-3 years of technical support experience, a relevant degree, and strong communication skills. Responsibilities include troubleshooting product issues, supporting advertising efforts, and delivering high-quality customer service. This position requires night shifts and on-site work. Competitive pay rates offered.

Qualifications

• 1-3 years of experience with product technical support.
• Ability to think critically and problem-solve.
• Ability to rapidly assess and resolve issues.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues.
• Effectively communicate resolutions to the sales team.

Skills

Data manipulation

Critical thinking

Problem-solving

Fluency in English

Education

Bachelor, Associate, or technical degree in relevant fields

Job description

Product Support Analyst / Social Media Consultant

Contract

eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50

• Job Role: Product Support Analyst / Social Media Consultant
• Duration: 12+ Months
• Work Timings: Night Shift Job
• Note : Looking for Entry level Young and passionate professionals who are well versed with social Media.

Duties and Responsibilities

• Develop deep knowledge within a complex product group
• Investigate and prioritize Advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, identify solutions, and advise the sales team/advertisers to accomplish the advertisers’ desired outcome
• Effectively and concisely communicate resolution (technical resolution, workarounds, or product confusion) to the sales team
• Partner with product support group specialists to identify solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs

Qualifications

• Bachelor, Associate, or technical degree preferred (math, statistics, computer science, information systems, or similar)
• Ability to source and manipulate internal and external data sets
• 1-3 years of experience with product technical support
• Ability to think critically and problem-solve
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
• Work onsite (Menlo Park) from Monday through Friday
• Support a rotating, off-business hour’s on-call support schedule
• Fluency in English

If you are interested then reply me back with the below information:

• Full Name
• Primary Contact No & Email
• Current Location
• Pay Rate($XX/hr)
• Updated Resume

Sr. Technical Recruiter

eTeam, Inc. “ACCELERATED HIRES”

1001 Durham Avenue, Suite 201, South Plainfield, NJ 07080

Office : 732-318-3865 | Fax : [phone]