Ads Platform Product Ops Analyst

SSi People; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A dynamic staffing company is seeking a Product Support Analyst for their Advertising Product Operations team. This mid-senior level role focuses on supporting internal users by troubleshooting and driving operational excellence. The ideal candidate has over 3 years of experience in product operations and strong analytical skills. This position requires excellent communication and collaboration in a fast-paced environment, with proficiency in tools like Zendesk and Jira.

Qualifications

• 3+ years of experience in product operations, technical support, or solutions engineering.
• Strong troubleshooting and analytical skills.
• Proficiency with support/ticketing systems.

Responsibilities

• Serve as the first line of support for product-related questions.
• Troubleshoot and resolve technical or operational challenges.
• Develop documentation and reports to highlight trends.

Skills

Troubleshooting

Analytical skills

Problem-solving

Communication skills

Collaboration

Tools

Zendesk

Jira

Job description

A dynamic staffing company is seeking a Product Support Analyst for their Advertising Product Operations team. This mid-senior level role focuses on supporting internal users by troubleshooting and driving operational excellence. The ideal candidate has over 3 years of experience in product operations and strong analytical skills. This position requires excellent communication and collaboration in a fast-paced environment, with proficiency in tools like Zendesk and Jira.