Product Quality Analyst — Customer & Field Support

OLSA Resources, Inc.; Temecula (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in California is seeking a Customer Support Specialist to handle technical inquiries and resolve product complaints. The ideal candidate will have a bachelor’s degree, 5-7 years of experience in customer support, and strong analytical and communication skills. Responsibilities include analyzing customer questions, addressing complaints, and collaborating with engineering teams for product improvement. This position requires the ability to work under pressure and maintain high accuracy.

Qualifications

• 5-7 years of customer support experience preferred.
• Strong PC/Data Entry Skills required.
• Ability to maintain a high degree of accuracy.

Responsibilities

• Analyze and resolve customers' technical questions.
• Document and investigate product complaints and customer responses.
• Collaborate with engineering to address escalated issues.

Skills

Analytical thinking

Strong verbal communication

Interpersonal relations

Problem-solving under pressure

Education

Bachelor’s degree

Job description

A technology solutions provider in California is seeking a Customer Support Specialist to handle technical inquiries and resolve product complaints. The ideal candidate will have a bachelor’s degree, 5-7 years of experience in customer support, and strong analytical and communication skills. Responsibilities include analyzing customer questions, addressing complaints, and collaborating with engineering teams for product improvement. This position requires the ability to work under pressure and maintain high accuracy.