Remote Product Support Analyst I – Fast, Expert Help

Clinical ink; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

A global life science company seeks a Product Support Analyst I to join their team remotely across the United States. The ideal candidate will possess strong problem-solving skills and will provide exceptional technical support via email, phone, and chat. Responsibilities include managing support tickets, collaborating with colleagues to enhance user experience, and maintaining communication during issue resolution. Candidates should have an Associate’s degree and at least one year of experience in IT support. This is a full-time position with set working hours from Monday to Friday.

Qualifications

• 1 year experience in IT support or equivalent.
• Ability to work Monday to Friday, 12:00 PM to 9:00 AM ET.
• Outstanding verbal and written communication skills.

Responsibilities

• Provide service to end users by categorizing and prioritizing requests.
• Manage tickets within established timeframes.
• Provide exceptional tier I product support and solutions.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Education

Associate’s degree

Tools

Salesforce Service

Windows 7, 8, 10

Job description

A global life science company seeks a Product Support Analyst I to join their team remotely across the United States. The ideal candidate will possess strong problem-solving skills and will provide exceptional technical support via email, phone, and chat. Responsibilities include managing support tickets, collaborating with colleagues to enhance user experience, and maintaining communication during issue resolution. Candidates should have an Associate’s degree and at least one year of experience in IT support. This is a full-time position with set working hours from Monday to Friday.