Product Support Representative - Outside Sales

Monroe Tractor; New Haven (VT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Savings Account

Accident & Disease Insurance

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Base + Incentive Bonus Plans

Job summary

Monroe Tractor in the Northeast is seeking a Product Support Representative for Outside Sales. You will establish long-lasting customer relationships while offering parts and service support to make Monroe Tractor the one-stop shop for equipment needs.

The role requires proven outside sales experience, strong mechanical aptitude, excellent communication, and the ability to work independently across a defined territory.

Qualifications

• Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment.
• Strong mechanical aptitude and ability to speak technician language.
• Excellent communication and relationship-building skills.
• Self-motivated with the ability to work independently and manage your own schedule.
• CRM proficiency and basic Microsoft Office skills.
• Valid driver’s license and willingness to travel within your territory.

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site.
• Develop consultative relationships with equipment owners, fleet managers, and service teams.
• Identify and recommend parts and service solutions to improve equipment performance and reduce downtime.
• Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries.
• Track sales activity, customer interactions, and opportunities in CRM software.

Skills

Outside sales

Mechanical aptitude

Communication skills

Independent work

CRM experience

Driver’s license

Tools

CRM software

Microsoft Office

Job description

Product Support Representative - Outside Sales

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
• Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
• Excellent communication and relationship-building skills
• Self-motivated with the ability to work independently and manage your own schedule
• Proficiency with Customer Relationship Management (CRM)tools and basic Microsoft Office applications
• A valid driver’s license and willingness to travel within your territory

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
• Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
• Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
• Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
• Track sales activity, customer interactions, and opportunities in CRM software
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

U.S. Standard Demographic Questions

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Monroe Tractor’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.