Product Support Representative - Outside Sales

Monroe Tractor & Implement Co.; Derby (VT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (Employer + Emp

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off

Job summary

Monroe Tractor & Implement Co. is seeking a Product Support Representative (PSR) to drive outside parts sales across a designated territory in the heavy equipment sector.

You will build lasting customer relationships while offering parts and service support to make Monroe Tractor the one-stop shop for equipment needs. Responsibilities include visiting customers on-site, creating consultative partnerships with owners and service teams, and delivering accurate quotes while leveraging CRM to track

Qualifications

• Experience in outside sales, preferably in agriculture, automotive, or heavy equipment.
• Strong mechanical aptitude; able to speak technician/operator language.
• Excellent communication and relationship-building skills.
• Self-motivated; able to work independently and manage your schedule.
• CRM proficiency and basic Microsoft Office skills.
• Valid driver’s license and willingness to travel within your territory.

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site.
• Develop consultative relationships with equipment owners, fleet managers, and service teams.
• Identify and recommend parts and service solutions to improve equipment performance and reduce downtime.
• Prepare and deliver quotes, process orders, resolve product/customer concerns, and schedule deliveries.
• Track sales activity and customer interactions in CRM software.

Skills

Outside sales

Mechanical aptitude

Communication skills

Self-motivation

Travel willingness

Tools

CRM software

MS Office

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
• Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
• Excellent communication and relationship-building skills
• Self-motivated with the ability to work independently and manage your own schedule
• Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
• A valid driver’s license and willingness to travel within your territory

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
• Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
• Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
• Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
• Track sales activity, customer interactions, and opportunities in CRM software

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.