Product Support Representative - Outside Sales

Monroe Tractor; Derby (VT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account

Accident & Disease Insurance

Competitive PTO

Short/Long Term Disability

Annual Reviews

Base + Incentive Bonus Plans

Job summary

Monroe Tractor is seeking a Product Support Representative to drive outside parts sales across the Vermont territory. You will build long-term relationships with equipment owners, fleet managers, and service teams while promoting parts and service solutions.

This role requires proven outside sales experience in heavy equipment or related industries, strong mechanical aptitude, excellent communication, and the ability to travel within your territory.

Qualifications

• Outside sales experience in agriculture, automotive, or heavy equipment.
• Strong mechanical aptitude and ability to speak the language of technicians and operators.
• Excellent communication and relationship-building skills.
• Self-motivated with the ability to work independently and manage your own schedule.
• Proficiency with CRM tools and basic Microsoft Office applications.
• A valid driver’s license and willingness to travel within your territory.

Responsibilities

• Visit customers on-site to manage and grow an assigned territory and identify parts sales opportunities.
• Develop consultative relationships with equipment owners, fleet managers, and service teams.
• Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime.
• Prepare and deliver quotes, process orders, resolve product/customer concerns, and schedule deliveries.
• Track sales activity and customer interactions in CRM software.

Skills

Outside sales experience

Mechanical aptitude

Excellent communication

Self-motivated

CRM & MS Office

Driver's license & travel

Tools

CRM software

Microsoft Office

Job description

Product Support Representative - Outside Sales

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
• Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
• Excellent communication and relationship-building skills
• Self-motivated with the ability to work independently and manage your own schedule
• Proficiency with Customer Relationship Management (CRM)tools and basic Microsoft Office applications
• A valid driver’s license and willingness to travel within your territory

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
• Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
• Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
• Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
• Track sales activity, customer interactions, and opportunities in CRM software
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.