Product Support Representative

Monroe Tractor; New Haven (VT); Presencial; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Health Savings Account (Employer +)

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Bonus Incentive Plans

Descripción de la vacante

Monroe Tractor in the Northeast seeks an experienced Product Support Representative focused on Outside Parts Sales to build lasting customer relationships and provide parts and service support for heavy equipment customers across multiple branches.

In this role you will explain product performance and benefits, resolve issues, address concerns, and work with the team to increase parts and service market share while delivering exceptional customer service and timely solutions.

Formación

• Prior experience in heavy equipment construction/agriculture is required.
• Previous sales experience is required and essential for success.
• Strong communication and customer service skills to grow relationships.

Responsabilidades

• Assist customers by asking questions and listening to responses.
• Explain product performance, application and benefits to customers.
• Resolve customer product issues and address concerns with effective solutions.
• Increase profit and productivity in parts and service market shares.

Conocimientos

Customer service

Sales experience

Independent work

Team collaboration

Communication skills

Time management

Computer literacy

Descripción del empleo

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry
• Previous sales experience is required
• Strong independent work ethic
• Able to work within a team environment to achieve individual as well as branch goals
• Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
• Clear and concise communications
• A strong sense of urgency, managing time well
• Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses
• Explain product performance, application, and benefits to customers
• Resolve customer product issues
• Address any customer complaints or concerns and come up with acceptable solutions
• Successfully increase profit and productivity in parts and service market shares

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.