Product Support Representative - Outside Sales

Monroe Tractor & Implement Co.; Town of Henrietta (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401K Plan + Match

Paid Time Off

Disability Insurance

Annual Reviews

Bonus Plans

Job summary

Monroe Tractor is seeking a seasoned Product Support Representative focused on outside parts sales and customer relationships. You will cover an assigned territory, meet on-site with customers, and identify opportunities to grow parts and service revenue.

Develop strong relationships with equipment owners, fleet managers, and service teams while delivering accurate quotes, processing orders, and coordinating timely deliveries. Travel within territory is required.

Qualifications

• Experience in outside sales, preferably in agriculture or heavy equipment.
• Strong mechanical aptitude enabling technicians and operators to communicate clearly.
• Excellent communication and relationship-building skills.
• Self-motivated with the ability to work independently and manage your schedule.
• Proficiency with CRM tools and Microsoft Office applications.

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site and identifying parts sales opportunities.
• Develop consultative relationships with equipment owners, fleet managers, and service teams.
• Identify and recommend parts and service solutions to improve equipment performance and reduce downtime.
• Prepare and deliver quotes, process orders, resolve concerns, and schedule deliveries.
• Track sales activity and customer interactions in CRM software.

Skills

Outside sales experience

Mechanical aptitude

Communication & relationship-building

Self-motivated and autonomous

CRM software proficiency

Microsoft Office proficiency

Valid driver’s license and willingness

Tools

CRM software

Microsoft Office

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
• Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
• Excellent communication and relationship-building skills
• Self-motivated with the ability to work independently and manage your own schedule
• Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
• A valid driver’s license and willingness to travel within your territory

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
• Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
• Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
• Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
• Track sales activity, customer interactions, and opportunities in CRM software

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.