Service Writer

Monroe Tractor; Westborough (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Competitive Paid Time Off Policy

Short/Long Term Disability

Family-owned and operated

Annual Reviews

Annual Incentive Bonus opportunity

Job summary

Monroe Tractor in Westborough, Massachusetts is seeking a Service Writer to act as the intermediary between customers and branch staff. This role reviews repair orders, processes parts and labor invoices, assists in scheduling service work, and supports warranty activities.

The ideal candidate has 1+ year experience in a service or parts role, familiarity with agricultural or construction equipment, and strong Excel/Outlook/Word skills.

Qualifications

• High School diploma or equivalent.
• One or more years of experience in a Service Writer position and/or service or parts department.
• Familiarity with agricultural and/or construction equipment is a plus.
• Computer skills including Microsoft Excel, Outlook, and Word.
• Self-starter with attention to detail, strong organization, and is goal-oriented.
• Comfortable dealing with the public.
• Strong team player.
• Able to lift 25 pounds.

Responsibilities

• Review and maintain all repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Assist in scheduling of service work.
• Keep the service manager informed on all work orders.
• Assist with warranties.
• Intermediary between parts and service, technician lead contact for parts.
• Ensure every customer is satisfied with the products and service.

Skills

Customer service

Public interaction

Self-starter

Strong organization

Team player

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Word

Job description

Westborough, Massachusetts, United States

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We're still a family-owned business!

The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.

Qualifications

• High School diploma or equivalent
• One or more years of experience in a Service Writer position and/or service or parts department
• Familiarity with agricultural and/or construction equipment is a plus
• Computer skills including Microsoft Excel, Outlook, and Word
• Self-starter with attention to detail, strong organization, and is goal-oriented
• Comfortable dealing with the public
• Strong team player
• Able to lift 25 pounds

Responsibilities

• Review and maintain all repair orders for accuracy and completeness
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting
• Assist in scheduling of service work
• Keep the service manager informed on all work orders
• Assist with warranties
• Intermediary between parts and service, technician lead contact for parts
• Ensure every customer is satisfied with the products and service

Pay Range: $19 - $28 per hour

• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family-owned and operated
• Annual Reviews
• Annual Incentive Bonus opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$19 - $28 USD

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Monroe Tractor's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.