Product Support Representative - Outside Sales

Monroe Tractor; City of Syracuse (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Savings Account (Employer +员工)

Accident & Disease Insurance

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Base + Incentive Bonus Plans

Job summary

Monroe Tractor in the United States is seeking a Product Support Representative (Outside Sales) to grow parts sales within an assigned territory. You will build consultative relationships with equipment owners, fleet managers, and service teams, visiting customers on-site to identify needs and deliver quotes.

You will leverage CRM tools, manage orders, schedule deliveries, and support customers with parts and service solutions to maximize uptime and equipment performance.

Qualifications

• Proven outside sales experience in heavy equipment, agriculture, or automotive
• Strong mechanical aptitude and ability to speak the language of technicians
• Excellent communication and relationship-building skills
• Self-motivated with ability to work independently and manage schedule
• Proficiency with CRM tools and basic Microsoft Office applications
• Valid driver’s license and willingness to travel within territory

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site and identifying opportunities for parts sales
• Develop consultative relationships with equipment owners, fleet managers, and service teams
• Proactively identify and recommend parts and service solutions to improve uptime
• Prepare and deliver accurate quotes, process orders, and schedule deliveries
• Track sales activity and customer interactions in CRM software

Tools

CRM software

MS Office

Job description

Product Support Representative - Outside Sales

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

• Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
• Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
• Excellent communication and relationship-building skills
• Self-motivated with the ability to work independently and manage your own schedule
• Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
• A valid driver’s license and willingness to travel within your territory

Responsibilities

• Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
• Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
• Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
• Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
• Track sales activity, customer interactions, and opportunities in CRM software
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$50,000 - $75,000 USD