Product Operations Leader: Process Excellence & Automation

Midcontinent Independent System Operator Inc.; Eagan (MN); On-site; USD 154,000 - 179,000; Full time

Benefits offered by this job

401k

Vacation time

Sick time

Job summary

Midcontinent Independent System Operator Inc. is seeking a Manager of Process and Product Operations to build and lead the Product Operations function, enabling value delivery at scale.

This role reports to the Director of Product Management and establishes the Product Operating System with governance, standards, and performance measurement. You will partner with Product Leadership to refine intake, prioritization, planning, and portfolio management, while developing dashboards and real-time

Qualifications

• Experience in Product Operations and process improvement.
• Ability to analyze and optimize end-to-end product or business processes.
• Experience defining operational metrics and building dashboards.
• Background in Agile and product-delivery practices.
• Experience with workflow automation tools.

Responsibilities

• Establish and continuously evolve Product Operations framework, governance, standards, and rhythms for consistent product delivery.
• Partner with Product Leadership to refine intake, prioritization, planning, execution readiness, release readiness, and portfolio management.
• Define and maintain Product Operations success measures tracking governance maturity and planning quality.
• Build dashboards, scorecards, and reporting for leaders on portfolio flow and risks.
• Monitor performance to identify bottlenecks and impediments hindering delivery flow.
• Lead process-improvement efforts using Lean, value-stream thinking, and data-driven measurement.
• Identify and implement workflow automation opportunities with enterprise platforms and AI-enabled tools.

Skills

Product Operations

Portfolio governance

Lean methodology

Data-driven decision making

Cross-functional collaboration

Executive reporting

Workflow optimization

Education

Bachelor's or Master's degree in related field

Tools

Jira

Confluence

Azure DevOps

Power BI

ServiceNow

Productboard

Aha!

Job description

Midcontinent Independent System Operator Inc. is seeking a Manager of Process and Product Operations to build and lead the Product Operations function, enabling value delivery at scale.

This role reports to the Director of Product Management and establishes the Product Operating System with governance, standards, and performance measurement. You will partner with Product Leadership to refine intake, prioritization, planning, and portfolio management, while developing dashboards and real-time