Product Operations Manager: Process Excellence

MISO; Eagan (MN); On-site; USD 154,000 - 179,000; Full time

Benefits offered by this job

401k plan

Vacation time

Sick time

Safe time

Job summary

Transformative innovation is happening at MISO. We seek a Manager of Process and Product Operations to lead the Product Operations function, enabling Product Management to deliver value consistently and at scale.

This role will establish the Product Operating System, governance, and performance measurement to ensure portfolio visibility and high-quality delivery. You will partner with Product Leadership to refine intake, prioritization, planning, and release readiness; build dashboards and

Qualifications

• 6+ years of experience in Product Operations, business operations, process improvement, product management, operational excellence, technical program management, or a related discipline.
• Proven ability to analyze and optimize endtoend product or business processes through process mapping, workflow optimization, rootcause analysis, and measurable continuous improvement.
• Demonstrated experience defining operational metrics, building dashboards, establishing reporting frameworks, and supporting governance or decisionsupport mechanisms.
• Strong analytical capability with the ability to interpret quantitative and qualitative data, translate insights into action, and communicate findings to technical and nontechnical stakeholders.
• Solid understanding of Agile and productdelivery practices, with experience supporting portfolio management, prioritization, capacity planning, and operational governance.
• Handsontime experience with workflow automation, operational tools, APIs, AIenabled automation, and platforms such as Jira, Confluence, Azure DevOps, Power BI, ServiceNow, Productboard, or Aha!.
• Experience influencing crossfunctional teams and leading operational improvements without direct authority, with bonus points for Lean, Six Sigma, valuestream mapping, or experience in regulated or missioncritical environments.

Responsibilities

• Establish and continuously evolve MISO's Product Operations framework, governance model, operating standards, and rhythms to enable consistent, highquality product delivery.
• Partner closely with Product Leadership to refine intake, prioritization, planning, execution readiness, release readiness, and portfolio management practices across the product lifecycle.
• Define and maintain Product Operations success measures that track operational effectiveness, governance maturity, planning quality, portfolio visibility, and continuous improvement outcomes.
• Build and manage dashboards, scorecards, and reporting mechanisms that provide leaders with realtime visibility into portfolio flow, delivery readiness, operational risks, dependencies, and improvement opportunities.
• Monitor performance across product teams to identify systemic bottlenecks, workflow inefficiencies, governance gaps, and recurring impediments that hinder delivery flow.
• Analyze trends and patterns across products and initiatives to generate actionable insights that enhance operational effectiveness, leadership decisionmaking, and portfolio transparency.
• Map and evaluate endtoend product and business processes to uncover unnecessary handoffs, duplication, control gaps, and opportunities for increased efficiency and effectiveness.
• Lead processimprovement efforts using Lean, valuestream thinking, rootcause analysis, and datadriven measurement to drive continuous improvement across teams.
• Identify and implement workflow automation opportunities using enterprise platforms, APIs, AIenabled automation, and orchestration tools, while ensuring proper governance, monitoring, and compliance.

Skills

Product Operations

Process improvement

Data-driven analysis

Portfolio governance

Cross-functional collaboration

Agile experience

Education

Masters (preferred)

Bachelor's degree (preferred)

Bachelors of Computer Science (preferred)

Bachelors of Engineering (preferred)

Bachelors of Information Technology (preferred)

Bachelors of Business Administration (preferred)

Tools

Jira

Confluence

Azure DevOps

Power BI

ServiceNow

Productboard

Aha!

Job description

Transformative innovation is happening at MISO. We seek a Manager of Process and Product Operations to lead the Product Operations function, enabling Product Management to deliver value consistently and at scale.

This role will establish the Product Operating System, governance, and performance measurement to ensure portfolio visibility and high-quality delivery. You will partner with Product Leadership to refine intake, prioritization, planning, and release readiness; build dashboards and