Product Operations Lead: Process, Governance & Automation

Midcontinent Independent System Operator (MISO); Indianapolis (IN); On-site; USD 154,000 - 179,000; Full time

Benefits offered by this job

401k

Vacation & sick time

Safe time

First-day benefits eligibility

Job summary

Midcontinent Independent System Operator (MISO) is seeking a Manager of Process and Product Operations to build and lead the Product Operations function, enabling Product Management to deliver value consistently, efficiently, and at scale.

The role focuses on establishing the Product Operating System, governance, and performance measurement to improve transparency, prioritization, and execution readiness across the product portfolio.

Qualifications

• Bachelor's or Master's degree in Business, Information Systems, Engineering, Computer Science, Operations, or a related field.
• 6+ years of experience in Product Operations, business operations, process improvement, product management, operational excellence, technical program management, or a related discipline.
• Proven ability to analyze and optimize end-to-end product or business processes through process mapping, workflow optimization, root-cause analysis, and measurable continuous improvement.
• Demonstrated experience defining operational metrics, building dashboards, establishing reporting frameworks, and supporting governance or decision-support mechanisms.
• Strong analytical capability with the ability to interpret quantitative and qualitative data, translate insights into action, and communicate findings to technical and non-technical stakeholders.
• Solid understanding of Agile and product-delivery practices, with experience supporting portfolio management, prioritization, capacity planning, and operational governance.
• Hands-on experience with workflow automation, operational tools, APIs, AI-enabled automation, and platforms such as Jira, Confluence, Azure DevOps, Power BI, ServiceNow, Productboard, or Aha!.
• Experience influencing cross-functional teams and leading operational improvements without direct authority, with bonus points for Lean, Six Sigma, value-stream mapping, or experience in regulated or mission-critical environments.

Responsibilities

• Establish and continuously evolve MISO’s Product Operations framework, governance model, operating standards, and rhythms to enable consistent, high-quality product delivery.
• Partner closely with Product Leadership to refine intake, prioritization, planning, execution readiness, release readiness, and portfolio management practices across the product lifecycle.
• Define and maintain Product Operations success measures that track operational effectiveness, governance maturity, planning quality, portfolio visibility, and continuous improvement outcomes.
• Build and manage dashboards, scorecards, and reporting mechanisms that provide leaders with real-time visibility into portfolio flow, delivery readiness, operational risks, dependencies, and improvement opportunities.
• Monitor performance across product teams to identify systemic bottlenecks, workflow inefficiencies, governance gaps, and recurring impediments that hinder delivery flow.
• Analyze trends and patterns across products and initiatives to generate actionable insights that enhance operational effectiveness, leadership decision-making, and portfolio transparency.
• Map and evaluate end-to-end product and business processes to uncover unnecessary handoffs, duplication, control gaps, and opportunities for increased efficiency and effectiveness.
• Lead process-improvement efforts using Lean, value-stream thinking, root-cause analysis, and data-driven measurement to drive continuous improvement across teams.
• Identify and implement workflow automation opportunities using enterprise platforms, APIs, AI-enabled automation, and orchestration tools, while ensuring proper governance, monitoring, and compliance.

Skills

Process mapping

Workflow optimization

Root-cause analysis

Performance measurement

Data-driven decision making

Dashboards & reporting

Agile product delivery

Cross-functional collaboration

Workflow automation

Education

Bachelor's degree in Business/Information Systems/Engineering/CS/Operations

Master's degree in related field

Tools

Jira

Confluence

Azure DevOps

Power BI

ServiceNow

Productboard

Aha!

Job description

Midcontinent Independent System Operator (MISO) is seeking a Manager of Process and Product Operations to build and lead the Product Operations function, enabling Product Management to deliver value consistently, efficiently, and at scale.

The role focuses on establishing the Product Operating System, governance, and performance measurement to improve transparency, prioritization, and execution readiness across the product portfolio.