Product Manager - MSP DEX Platform

TeamViewer; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

401(k) with matching

Health insurance (employer paid)

Parental leave

Disability coverage

Team events & All Hands

Open door policy

Job summary

TeamViewer is seeking a Product Manager to own the MSP roadmap for our Digital Employee Experience (DEX) platform, enabling MSPs to monitor and improve employee technology across multiple customers while keeping data and permissions separate.

You will set product strategy, work with engineering and UX on features, and partner with Sales/Marketing/Customer Success to drive adoption, with a focus on MSPs and multi-tenant architectures.

Qualifications

• 5+ years of enterprise software product management experience, including owning a roadmap and bringing features from discovery to launch.
• Experience building for, selling through, or working with MSPs.
• Experience with multi-tenant SaaS products and data/access segregation.
• Knowledge of DEX, endpoint management, end-user computing, IT operations, observability, or related areas.
• Ability to make trade-offs using customer feedback, product data, and business goals, and explain decisions to technical/commercial teams.
• Authorization to work in the U.S. and flexibility to work with customers across time zones.

Responsibilities

• Set the product strategy and roadmap for MSPs by talking directly with partners and customers.
• Collaborate with Engineering and UX to build features like cross-account views, delegated admin access, reusable automations, and reporting.
• Own features from discovery through launch, guided by adoption metrics and customer feedback.
• Partner with Sales, Marketing, and Customer Success to launch capabilities and drive MSP adoption.

Skills

Product management

Enterprise SaaS

MSP experience

Multi-tenant architecture

Stakeholder communication

Education

Bachelor's degree or equivalent practical experience

Job description

TeamViewer is seeking a Product Manager to own the MSP roadmap for our Digital Employee Experience (DEX) platform, enabling MSPs to monitor and improve employee technology across multiple customers while keeping data and permissions separate.

You will set product strategy, work with engineering and UX on features, and partner with Sales/Marketing/Customer Success to drive adoption, with a focus on MSPs and multi-tenant architectures.