Senior Product Designer, AI-Driven MSP Platform

Thread Magic, Inc.; New York (NY); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Thread Magic, Inc. seeks a Senior Product Designer to own a product surface end to end, shaping what gets built from planning through release. You’ll work with product, engineering and MSP partners to raise the bar on craft and impact.

You’ll set the quality bar, lead MSP-focused research, and translate feedback into clear priorities as we design AI-enabled workflows that feel fast and reliable for technicians.

Formación

• 6+ years shipping digital products, including complex, workflow-heavy B2B software.
• Range across UX, UI and research: you run the interviews and push the pixels.
• Exceptional visual and interaction craft: you can build nearly anything, and the details are right.
• A point of view on designing for AI: trust, explainability and when automation should check in first.
• A track record of influencing (and sometimes owning) roadmap decisions, tied to business outcomes and metrics.

Responsabilidades

• Own the design of your product vertical from problem framing through pixel-level polish.
• Set and hold the visual and interaction quality bar for your area.
• Shape what gets built with product, engineering and MSP partners, from scoping through release.
• Lead research with MSP partners: interviews, usability sessions and ongoing conversations.
• Turn feedback from partners, customer success and analytics into clear priorities.
• Design for agentic AI: what agents did and why, when they check in first, and how work passes between AI and people.
• Make dense, multi-system workflows (tickets, SLAs, PSA sync, Teams and Slack) feel simple and fast.
• Build working prototypes, including with AI agents, to test ideas with MSPs before committing engineering time.
• Be a craft reference: bring in industry best practices and raise the team's bar.
• Bring the user’s view into business decisions with sales, customer success and leadership.
• Shape a generous design culture through critique, mentoring and our design system.

Conocimientos

B2B product design

UX design

UI design

User research

Visual design

AI in design

Product strategy

Communication

Descripción del empleo

Thread Magic, Inc. seeks a Senior Product Designer to own a product surface end to end, shaping what gets built from planning through release. You’ll work with product, engineering and MSP partners to raise the bar on craft and impact.

You’ll set the quality bar, lead MSP-focused research, and translate feedback into clear priorities as we design AI-enabled workflows that feel fast and reliable for technicians.