MSP & Partner Platform Product Lead

Cisco Systems, Inc; Seattle (WA); Hybrid; USD 179,000 - 294,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Job summary

Cisco Systems, Inc. in Seattle is seeking a Lead Product Manager for MSP & Partner Platforms. You will direct the end-to-end product strategy and AI initiatives for Cisco Cloud Control’s MSP ecosystem, collaborating with engineering, design, and partner teams.

You will lead multi-tenant platform features, RBAC, and cross-portfolio integrations with PSA/RMM tools, while managing executive relationships and roadmap execution. Hybrid/remote options available.

Qualifications

• Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience.
• 8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.
• Experience building products for MSPs, channel partners, or multi-customer providers.
• Background working with MSPs, telecom carriers, or IT system integrators.

Responsibilities

• Define MSP product direction, roadmap, and agentic AI strategy for Cloud Control MSP ecosystem.
• Drive AI and autonomous workflows for MSPs, including policy deployment and root-cause analysis.
• Maintain high-touch relationships with MSP executives, leading roadmap reviews and beta programs.
• Own multi-tenant platform requirements, RBAC, and delegated admin workflows.
• Champion API-first integrations with PSA/RMM tools and licensing workflows.
• Measure partner adoption and business impact using telemetry and data instrumentation.

Skills

MSPs experience

AI/product strategy

APIs

RBAC

Education

Bachelor’s degree + 12+ years / Master + 8+ / PhD + 5+

Tools

ConnectWise

Kaseya

Datto

Job description

Cisco Systems, Inc. in Seattle is seeking a Lead Product Manager for MSP & Partner Platforms. You will direct the end-to-end product strategy and AI initiatives for Cisco Cloud Control’s MSP ecosystem, collaborating with engineering, design, and partner teams.

You will lead multi-tenant platform features, RBAC, and cross-portfolio integrations with PSA/RMM tools, while managing executive relationships and roadmap execution. Hybrid/remote options available.