Solutions Engineer – IT & DEX Pre-Sales

TeamViewer; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

401(k) matching

Employer-paid health insurance

Parental leave

Life and disability insurance

Team-building events

Open door policy

Diversity & CARE

Job summary

TeamViewer in Austin, TX is seeking a hands-on Solutions Engineer to own deep expertise in our IT and DEX portfolio and to deliver tailored demos, workshops, and webinars aligned to customer needs.

You will communicate technical and business value to both technical and non-technical audiences, lead discovery sessions, and collaborate with Sales, Product, Engineering, and Customer Success throughout the engagement lifecycle.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 3+ years in technical pre-sales, solutions engineering, or enterprise IT consulting.
• Strong understanding of enterprise IT environments (endpoint management, remote connectivity, DEX).
• Experience with SaaS tools (RMM, ITSM, Asset Management, Observability).
• Hands-on experience with APIs, scripting, cloud, virtualization, and security.
• Proven ability to engage C-level stakeholders and translate technical concepts into business value.
• Strong communication, presentation, and documentation skills.
• Willingness to travel up to 30%.

Responsibilities

• Own deep expertise in TeamViewer’s IT and DEX portfolio.
• Deliver tailored demos, workshops, and webinars aligned to customer needs.
• Communicate technical and business value to both technical and non-technical audiences.
• Lead discovery to understand customer challenges and objectives.
• Design and present customized solutions leveraging TeamViewer capabilities.
• Develop proposals, SOWs, and technical documentation.
• Lead POV/POC and pilot engagements, providing hands-on guidance.
• Analyze results and deliver actionable recommendations.
• Partner with Sales throughout the sales cycle, including RFx responses.
• Collaborate cross-functionally with Product, Engineering, and Customer Success.
• Stay current on industry trends and contribute feedback to product innovation.

Skills

Stakeholder engagement

Solution pre-sales

Technical storytelling

Presentation skills

Education

Bachelor's or equivalent in CS/IS

Tools

APIs

Scripting

Cloud

Virtualization

Security

Job description

TeamViewer in Austin, TX is seeking a hands-on Solutions Engineer to own deep expertise in our IT and DEX portfolio and to deliver tailored demos, workshops, and webinars aligned to customer needs.

You will communicate technical and business value to both technical and non-technical audiences, lead discovery sessions, and collaborate with Sales, Product, Engineering, and Customer Success throughout the engagement lifecycle.