Product Manager: AI-Driven MSP Platform

Thread Magic, Inc.; New York (NY); A distancia; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly customer time

POC weeks and beta programs

Small team culture

Descripción de la vacante

Thread Magic, Inc. is seeking a product manager to own an MSP-focused product area end to end, from problem framing to shipped results and outcomes after launch. You’ll report to the Head of Product & Design and collaborate with design and engineering through discovery and release.

You’ll work directly with MSP owners and technicians to shape workflows, define success metrics, and prototype agent behaviors using AI tools. A fast-moving startup with a hands-on culture awaits.

Formación

• 2–3 years in product management or related work shipping B2B software.
• Hands-on exposure to AI agent products; actionable features.
• Understanding of agent systems (context, tool calling, evals) to read traces.
• Good judgment on trust and control where mistakes have costs.
• Experience with customer research and synthesizing findings.
• Strong writing and communication to help teams decide.

Responsabilidades

• Drive MSP help desk agent workflows (triage, resolution, escalation, follow-up).
• Define agent actions rules and handoffs.
• Define success metrics and track performance post-launch.
• Shape configurability for policies, knowledge, and per-client settings.
• Spend time with MSP owners and technicians and translate learnings into priorities.
• Support pilots and turn gaps into shipped improvements quickly.
• Prototype agent behavior and flows, including prompts and quick builds.
• Partner with design and engineering on tradeoffs between quality, latency and cost.

Conocimientos

Product management

AI / LLM familiarity

User research

Clear writing

Herramientas

AI tools

LLM prompts

Descripción del empleo

Thread Magic, Inc. is seeking a product manager to own an MSP-focused product area end to end, from problem framing to shipped results and outcomes after launch. You’ll report to the Head of Product & Design and collaborate with design and engineering through discovery and release.

You’ll work directly with MSP owners and technicians to shape workflows, define success metrics, and prototype agent behaviors using AI tools. A fast-moving startup with a hands-on culture awaits.