Product Manager, Workflow & Automation (MSP DX)

Intercontinental Exchange; Jacksonville (FL); Presencial; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

Intercontinental Exchange is seeking a product leader to own the Workflow strategy within the MSP DX platform. You will drive end-to-end development of workflow capabilities that help clients complete complex, multi-step servicing tasks through a streamlined experience.

You will partner with clients, operations, engineering and product teams to translate pain points into a practical roadmap, identify automation opportunities, and advocate for API-enabled workflow initiatives that enhance

Formación

• 5+ years in mortgage servicing, product management, or operations transformation.
• Deep understanding of mortgage servicing processes and servicing operations.
• Experience translating client pain points into product roadmaps.
• Ability to drive cross-functional initiatives and product strategy from concept to delivery.
• Strong communication and stakeholder management across product, technology, and operations.

Responsabilidades

• Own the product strategy and execution for Workflow within MSP DX, enabling multi-step servicing in a single experience.
• Identify manual processes and transform them into scalable workflow-driven solutions via MSP DX and APIs.
• Set the roadmap for Workflow capabilities balancing near-term needs and long-term digital servicing vision.
• Define MSP DX Workflow strategy and translate client pain points into a multi-quarter roadmap.
• Spot high-value manual processes and consolidate actions into streamlined workflows.
• Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities.
• Serve as servicing SME to ensure workflows align with operations realities.
• Drive API-enabled workflow initiatives to improve efficiency and consistency.
• Evaluate current-state servicing processes and recommend automation opportunities.
• Act as the primary product voice for Workflow in client engagements and leadership forums.
• Manage trade-offs across priorities and communicate roadmap decisions to stakeholders.

Conocimientos

Product strategy

Roadmap development

Stakeholder management

Communication

Mortgage servicing knowledge

APIs

Herramientas

MSP DX platform

APIs integration

Descripción del empleo

Intercontinental Exchange is seeking a product leader to own the Workflow strategy within the MSP DX platform. You will drive end-to-end development of workflow capabilities that help clients complete complex, multi-step servicing tasks through a streamlined experience.

You will partner with clients, operations, engineering and product teams to translate pain points into a practical roadmap, identify automation opportunities, and advocate for API-enabled workflow initiatives that enhance