Product Manager: AI-Driven MSP Solutions

thread

United States

Hybrid

USD 90,000 - 150,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Thread is seeking a Product Manager to own a product area end to end, from problem framing to shipped results and outcomes for MSPs. You will partner with design and engineering from discovery through release, shaping agent workflows and configuration capabilities for multi-tenant MSPs.

We move fast and expect hands-on AI tooling experience to research, write, analyze, and prototype. You’ll work with a diverse set of stakeholders, including MSP owners, service managers, and technicians, to

Qualifications

2 to 3 years in product management (or closely related roles) with shipping B2B software.
Curiosity and hands-on exposure to LLM-powered or AI agent products.
Understanding of agent systems (context, tool calling, evals) to read traces and collaborate with engineers.
Good judgment on trust and control in high-stakes products.
Strong writing and communication for collaboration with diverse teams.

Responsibilities

Drive MSP help desk agent workflows (triage, resolution, escalation, follow-up) and prioritize next improvements.
Define agent actions rules and how handoffs to humans work.
Set success criteria, evals, and launch gates; track metrics like resolution rate and customer satisfaction.
Configure MSP policies, knowledge, and per-client settings.
Engage weekly with MSP owners and technicians to translate learnings into priorities.
Support pilots and proof-of-concept weeks; iterate quickly on gaps.
Prototype agent behavior and flows; collaborate with design and engineering on tradeoffs.