Product Manager, Core Agent Platform — AI CX, Global

Openkrill; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity or stock grants

Learning budget

Access to premium AI tools

Job summary

Siena is seeking a Product Manager, Core Agent Platform, to own the platform that our agents run on—from current capabilities to future directions. You will shape measurements, testing, and improvements in agent performance while collaborating with engineering, deployment, and customers.

You’ll design experiments, build dashboards, and prototype ideas with coding agents, delivering tangible improvements and clear customer value in a fast, distributed startup environment.

Qualifications

• 3+ years as a PM in CX, ecommerce, helpdesk or AI automation.
• Technical fluency: you can explain how webhooks, OAuth and integrations work and have made product decisions around them.
• AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them.
• Strong signal: structured experiments or A/B tests and explain what the data showed or didn’t show.
• Customer-facing: comfortable on calls, demos, and addressing end-user pain points.

Responsibilities

• Own the core agent platform end to end, including the roadmap and the day-to-day product decisions.
• Build and ship the evaluation, testing and monitoring systems that make agent performance measurably better over time.
• Design and run structured experiments and A/B tests across agent workflows.
• Give customers clear visibility into how their agents are performing.
• Prototype your own ideas with coding agents, and ship them where you can, rather than waiting on a hand-off.
• Work with customers and our deployment team to understand what's working in the field and turn it into product.

Skills

Product management

CX / ecommerce

Technical fluency

AI tooling

Customer-facing

Tools

Webhooks

OAuth

Integrations

Job description

Siena is seeking a Product Manager, Core Agent Platform, to own the platform that our agents run on—from current capabilities to future directions. You will shape measurements, testing, and improvements in agent performance while collaborating with engineering, deployment, and customers.

You’ll design experiments, build dashboards, and prototype ideas with coding agents, delivering tangible improvements and clear customer value in a fast, distributed startup environment.