PM, Next-Gen CX Agent Platform

Siena; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Siena is seeking a Product Manager to own the core of our agent platform—the systems that decide what our agents can do and how customers see performance. You will set the roadmap for expanding platform capabilities, build measurement and testing that improve performance, and ensure customers have clear, real visibility into what’s happening.

You’re a strong problem solver with 3+ years in CX, ecommerce, helpdesk, or AI automation, and AI-native workflow experience with Claude, Cursor, or

Qualifications

• 3+ years as a Product Manager in CX, ecommerce, helpdesk, or AI automation.

Responsibilities

• Own the core agent platform end to end, defining capabilities today and where they expand next.
• Build and ship evaluation, testing, and monitoring systems to improve agent performance over time.
• Provide customers real-time visibility into platform actions and rationale to build trust.
• Design and run journey-level A/B tests to determine what ships next.
• Own onboarding to accelerate customers to full platform value.
• Lead full launch cycles for platform features with testing, GA, and customer enablement materials.
• Demonstrate platform wins to customers and co-sell with sales.
• Work with customers on live scoping and ship improvements.

Skills

Problem solving

Product Management

CX/Ecommerce/Helpdesk/AI automation

AI-native tooling (Claude, Cursor)

Experimentation & A/B testing

Technical fluency (webhook/OAuth/in​t​

Customer communication & demos

Tools

Claude

Cursor

v0

Job description

Siena is seeking a Product Manager to own the core of our agent platform—the systems that decide what our agents can do and how customers see performance. You will set the roadmap for expanding platform capabilities, build measurement and testing that improve performance, and ensure customers have clear, real visibility into what’s happening.

You’re a strong problem solver with 3+ years in CX, ecommerce, helpdesk, or AI automation, and AI-native workflow experience with Claude, Cursor, or