Product Manager, Agent Platform

Siena; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Siena is seeking a Product Manager to own the core of our agent platform—the systems that decide what our agents can do and how customers see performance. You will set the roadmap for expanding platform capabilities, build measurement and testing that improve performance, and ensure customers have clear, real visibility into what’s happening.

You’re a strong problem solver with 3+ years in CX, ecommerce, helpdesk, or AI automation, and AI-native workflow experience with Claude, Cursor, or

Qualifications

• 3+ years as a Product Manager in CX, ecommerce, helpdesk, or AI automation.

Responsibilities

• Own the core agent platform end to end, defining capabilities today and where they expand next.
• Build and ship evaluation, testing, and monitoring systems to improve agent performance over time.
• Provide customers real-time visibility into platform actions and rationale to build trust.
• Design and run journey-level A/B tests to determine what ships next.
• Own onboarding to accelerate customers to full platform value.
• Lead full launch cycles for platform features with testing, GA, and customer enablement materials.
• Demonstrate platform wins to customers and co-sell with sales.
• Work with customers on live scoping and ship improvements.

Skills

Problem solving

Product Management

CX/Ecommerce/Helpdesk/AI automation

AI-native tooling (Claude, Cursor)

Experimentation & A/B testing

Technical fluency (webhook/OAuth/in​t​

Customer communication & demos

Tools

Claude

Cursor

v0

Job description

MEET SIENA

Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.

It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.

THE TEAM

We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.

We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.

If you want to set the bar rather than follow one, keep reading.

THE ROLE

Siena needs a PM to own the core of our agent platform, the systems that decide what our agents can do, how well they perform, and how customers can see that performance for themselves. You'll set the roadmap for where the platform's capabilities expand next, build the measurement and testing that make it better over time, and make sure customers always have clear, real visibility into what's happening. You're a strong problem solver first, and you've been a Product Manager in CX, ecommerce, helpdesk, or AI automation.

WHAT YOU'LL DO

• Own the core agent platform end to end, defining what it can do today and where that expands next.
• Build and ship the evaluation, testing, and monitoring systems that make agent performance measurably better over time.
• Give customers real-time visibility into what the platform is doing and why, so trust compounds.
• Design and run journey-level A/B tests across agent flows, and use the results to decide what ships next.
• Own onboarding so customers reach full platform value quickly, own onboarding and keep compressing the path to full platform value.
• Run full launch cycles for platform features: internal testing, early access, GA, with customer enablement through webinars, docs, and training.
• Demo platform wins to customers directly and co-sell alongside sales.
• Work forward deployed: sit with customers, scope live, ship the improvement.

WHO YOU ARE

The Bar: If you're missing any of these, this isn't the role for you.

• You're a strong problem solver, full stop.
• 3+ years working as a Product Manager in CX, ecommerce, helpdesk, or AI automation.
• AI-native: you build with Claude, Cursor, v0, or similar as a daily part of how you work, not just something you've tried.

Strong Signal: Not dealbreakers, but what separates a good hire from a great one.

• Experience running structured experiments or A/B tests to improve a product metric, not just intuition-led changes.
• Technical fluency: you can scope webhook systems, OAuth flows, and complex integrations yourself.
• Customer confidence: you thrive talking with customers, running demos, and co-selling alongside sales.

Nice to Have: Bonus, not required.

• Experience building trust or visibility features (dashboards, coverage reporting, status pages) for a product customers rely on.
• Background implementing or rolling out complex systems for enterprise customers.

NOT A FIT IF:

• You want a narrowly scoped PM seat with a fixed roadmap handed to you.
• You're not comfortable being customer-facing or getting on a call to demo your own work.
• You'd rather stay behind the product than own the messy, ambiguous parts.

WHY SIENA?

Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.

Work that ships and matters. What you build reaches real consumer brands fast.

A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.

A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.

Great salary plus equity or stock grants. Own a piece of what you build.

Learning budget. If you are growing, so are we.

AI-fluency by default. Few places will push your work with production AI further or faster.

OUR VALUES

The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.

They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.

OUR APPROACH TO AI

The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what …