Product Manager, Agent Intelligence & AI Quality

Sage Care; Palo Alto (CA); Sur place; USD 140 000 - 190 000; Plein temps

Résumé du poste

Sage Care is hiring a Product Manager for Agent Intelligence to own the systems that measure, understand, and improve agent performance. This high-ownership role sits at the intersection of product, data, evaluation, and AI quality.

You will partner with engineering, design, operations, and customer teams to define quality standards, build evaluation pipelines, and translate conversations into actionable product improvements that make agents more accurate and reliable over time.

Qualifications

• Experience as a Product Manager on data-intensive or AI products.
• Strong analytical skills with data, metrics, and ambiguity.
• Ability to define quality standards and evaluation processes.
• Experience collaborating with engineering and cross-functional teams.
• Excellent written and verbal communication.

Responsabilités

• Define agent quality and evaluation rubrics.
• Own evaluation systems and review workflows.
• Turn conversations into actionable product insights.
• Close the feedback loop with product and engineering.
• Advance learning systems for retrieval, ranking, and personalization.

Connaissances

Product management

Data analysis

AI quality

Cross-functional leadership

Quality standards

User research

Description du poste

Sage Care is hiring a Product Manager for Agent Intelligence to own the systems that measure, understand, and improve agent performance. This high-ownership role sits at the intersection of product, data, evaluation, and AI quality.

You will partner with engineering, design, operations, and customer teams to define quality standards, build evaluation pipelines, and translate conversations into actionable product improvements that make agents more accurate and reliable over time.