Product Information Center Representative

Mcgraw Hill; New York (NY); Remote; USD 37,000 - 47,000; Full time

Job summary

McGraw Hill is seeking a Product Information Center Representative to support the K-12 sales team as the central point of contact for complex product questions. The role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, collaborating with product, marketing, platform operations, and support teams.

The position is remote and open to applicants authorized to work in the United States.

Qualifications

• Experience and understanding of the education industry and how educational products are sold and delivered.
• Proven ability to meet service level expectations in fast-paced environments.
• Exceptional analytical, research, and problem-solving skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Answer inquiries from Sales Representatives, Curriculum Specialists, and customer support teams.
• Identify, troubleshoot, and resolve product-related issues with high urgency.
• Utilize online tools, print resources, and a network of experts to respond to product questions.
• Collaborate with Product Marketing and Academic Design to transfer product knowledge.
• Create and maintain sales tools to aid with product demonstrations, trainings, and order placement.

Skills

Industry knowledge

Service level excellence

Analytical thinking

MS Word

MS Excel

Job description

Overview

Impact the Moment:

McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences, and to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all.

How can you make an impact?

We are seeking a Product Information Center Representative with expertise in supporting K-12 sales teams by serving as a central point of contact for complex product questions. This role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, collaborates with product, marketing, platform operations, and support teams to deliver accurate responses, maintains and shares product knowledge, tracks inquiry trends, and supports sales tools, eCommerce setup, lifecycle management, and documentation.

This is a remote position open to applicants authorized to work for any employer within the United States.

What you will be doing:

• Answer inquiries by Sales Representatives, Curriculum Specialists, and customer support teams.
• Identify, troubleshoot, and solve product related issues with high urgency.
• Use online tools, print resources and a network of experts to resolve product questions.
• Work with Product Marketing and Academic Design to transfer product knowledge.
• Create and maintain sales tools to assist with product demonstrations, trainings and placing orders.

What you can bring to this role:

• Experience and understanding of our industry and how educational products are sold and delivered.
• Demonstrated success with achieving service level expectations in fast paced environments.
• Exceptional analytical, research, and problem-solving skills.
• Strong Microsoft Word and Excel skills.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.

The pay range for this position is between $36,600 - $46,875 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.