K-12 Product Info Specialist - Remote Support

Mcgraw Hill; New York (NY); Remote; USD 37,000 - 47,000; Full time

Job summary

McGraw Hill is seeking a Product Information Center Representative to support the K-12 sales team as the central point of contact for complex product questions. The role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, collaborating with product, marketing, platform operations, and support teams.

The position is remote and open to applicants authorized to work in the United States.

Qualifications

• Experience and understanding of the education industry and how educational products are sold and delivered.
• Proven ability to meet service level expectations in fast-paced environments.
• Exceptional analytical, research, and problem-solving skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Answer inquiries from Sales Representatives, Curriculum Specialists, and customer support teams.
• Identify, troubleshoot, and resolve product-related issues with high urgency.
• Utilize online tools, print resources, and a network of experts to respond to product questions.
• Collaborate with Product Marketing and Academic Design to transfer product knowledge.
• Create and maintain sales tools to aid with product demonstrations, trainings, and order placement.

Skills

Industry knowledge

Service level excellence

Analytical thinking

MS Word

MS Excel

Job description

McGraw Hill is seeking a Product Information Center Representative to support the K-12 sales team as the central point of contact for complex product questions. The role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, collaborating with product, marketing, platform operations, and support teams.

The position is remote and open to applicants authorized to work in the United States.