Remote Education Product Support Specialist

TrulyHired; United States; Remote; USD 37,000 - 47,000; Full time

Job summary

McGraw Hill is seeking a Product Information Center Representative to support K-12 sales with expert answers on curriculum, content, pricing, and classroom implementation. This remote role interfaces with product, marketing, and support teams to deliver accurate information and maintain product knowledge.

The position focuses on researching inquiries, tracking trends, and supporting sales tools, eCommerce setup, and lifecycle documentation across the US market.

Qualifications

• Experience supporting K-12 or education technology products.
• Ability to research and resolve complex product questions.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.

Responsibilities

• Answer inquiries from Sales Reps and Curriculum Specialists.
• Identify, troubleshoot, and solve product issues with urgency.
• Use online tools and resources to resolve questions.
• Collaborate with Product Marketing and Academic Design to share knowledge.
• Create and maintain sales tools for demos and orders.

Skills

Industry knowledge (education tech)

Analytical thinking

Research skills

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

McGraw Hill is seeking a Product Information Center Representative to support K-12 sales with expert answers on curriculum, content, pricing, and classroom implementation. This remote role interfaces with product, marketing, and support teams to deliver accurate information and maintain product knowledge.

The position focuses on researching inquiries, tracking trends, and supporting sales tools, eCommerce setup, and lifecycle documentation across the US market.