Customer Enablement Associate

Mcgraw Hill; New York (NY); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Job summary

McGraw Hill is seeking a Customer Enablement Associate to work remotely within the United States. You will partner with the sales team to service territories, respond to inquiries, and deliver solutions when reps are unavailable. Travel up to 10% may be required and candidates must be authorized to work in the U.S.

Responsibilities include account setup, access provisioning, pricing exceptions, CRM tracking, and cross-functional collaboration to ensure coverage and timely issue resolution.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience in a related field.
• Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
• Ability to think independently and work with speed and accuracy to deliver results.
• Excellent organizational skills with attention to detail.
• Proficient communication skills.
• Demonstrated flexibility to meet customer demands.
• Proficient understanding of product landscape, services, and support.
• Proficiency with Microsoft Office suite and CRM systems.
• Demonstrated ability to collaborate and share ideas.

Responsibilities

• Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
• Utilizing standardized processes, provides solutions to customer issues.
• Regularly answers product questions.
• Collaborates with sales team members to ensure territories have support coverage.
• Resolve bookstore and Instructor problems.
• Facilitate resolution of technical problems through Customer Service teams.
• Resolve student access code problems.

Skills

Customer service

Problem solving

Communication

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Overview

Impact the Moment

Our Higher Education team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes.

How can you make an impact?

The Customer Enablement Associate

partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact - fielding customer inquiries and delivering solutions when sales representatives are unavailable.

This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

What you will do:

• Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
• Utilizing standardized processes, provides solutions to customer issues.
• Regularly answers product questions.
• Collaborates with sales team members to ensure territories have support coverage.
• Resolve bookstore and Instructor problems.
• Facilitate resolution of technical problems through Customer Service teams.
• Resolve student access code problems.

We're looking for someone who has:

• Bachelor's degree in a related field or equivalent experience.
• 2+ years of experience in a related field.
• Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
• Ability to think independently and work with speed and accuracy to deliver results.
• Excellent organizational skills with attention to detail.
• Proficient communication skills.
• Demonstrated flexibility to meet customer demands.
• Proficient understanding of product landscape, services, and support.
• Proficiency with Microsoft Office suite and CRM systems.
• Demonstrated ability to collaborate and share ideas.
• The ability to learn, understand and execute with autonomy.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

The pay range for this position is between $37,000 and $41,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered.