Customer Enablement Associate

Mcgraw Hill; United States; On-site; USD 37,000 - 41,000; Full time

Job summary

McGraw Hill seeks a Customer Enablement Associate to partner with sales, service customers across territories, and act as a primary contact when sales reps are unavailable. This remote role requires residency and work authorization in the United States, with travel up to 10%.

You will process accounts, provide samples, grant instructor resources, manage pricing exceptions, and track through CRM, while collaborating with regional teams to deliver timely solutions and strong customer satisfaction.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 2+ years of experience in a related field.
• Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
• Ability to think independently and work with speed and accuracy to deliver results.
• Excellent organizational skills with attention to detail.
• Proficient communication skills.
• Demonstrated flexibility to meet customer demands.
• Proficient understanding of product landscape, services, and support.
• Proficiency with Microsoft Office suite and CRM systems.
• Demonstrated ability to collaborate and share ideas.
• The ability to learn, understand and execute with autonomy.

Responsibilities

• Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
• Utilizing standardized processes, provides solutions to customer issues.
• Regularly answers product questions.
• Collaborates with sales team members to ensure territories have support coverage.
• Resolve bookstore and Instructor problems.
• Facilitate resolution of technical problems through Customer Service teams.
• Resolve student access code problems.

Skills

Customer service

CRM systems

Microsoft Office

Communication

Problem solving

Attention to detail

Collaboration

Autonomy

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Overview

Impact the Moment

How can you make an impact?

The Customer Enablement Associate partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact — fielding customer inquiries and delivering solutions when sales representatives are unavailable.

This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

What you will do:

• Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
• Utilizing standardized processes, provides solutions to customer issues.
• Regularly answers product questions.
• Collaborates with sales team members to ensure territories have support coverage.
• Resolve bookstore and Instructor problems.
• Facilitate resolution of technical problems through Customer Service teams.
• Resolve student access code problems.

We're looking for someone who has:

• Bachelor's degree in a related field or equivalent experience.
• 2+ years of experience in a related field.
• Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
• Ability to think independently and work with speed and accuracy to deliver results.
• Excellent organizational skills with attention to detail.
• Proficient communication skills.
• Demonstrated flexibility to meet customer demands.
• Proficient understanding of product landscape, services, and support.
• Proficiency with Microsoft Office suite and CRM systems.
• Demonstrated ability to collaborate and share ideas.
• The ability to learn, understand and execute with autonomy.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

The pay range for this position is between $37,000 and $41,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered.