Customer Enablement Associate

Mcgraw Hill; Columbus (OH); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Job summary

McGraw Hill is seeking a remote Customer Enablement Associate to support and service customer territories nationwide. You will collaborate with sales and regional teams to field inquiries, provide solutions, and ensure continuous coverage across territories.

The role requires a Bachelor’s degree (or equivalent experience) and 2+ years in a related field, with strong problem solving, communication, and organizational skills.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years in a related field.
• Strong customer-centric problem-solving skills.
• Independent, fast, accurate work with attention to detail.
• Proficient communication and collaboration abilities.

Responsibilities

• Provide service and support to customer territories, including account creation, sample copies, instructor resources, pricing exceptions, and CRM tracking.
• Offer solutions to customer issues using standardized processes.
• Regularly respond to product questions.
• Coordinate with sales to ensure proper territory coverage.
• Resolve bookstore and Instructor issues.
• Facilitate resolution of technical problems with Customer Service teams.
• Address student access code problems.

Skills

Customer service

Problem solving

Communication

Organizational skills

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

Overview

Impact the Moment

Our Higher Education team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes.

How can you make an impact?

The Customer Enablement Associate

partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact - fielding customer inquiries and delivering solutions when sales representatives are unavailable.

This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

What you will do:

• Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
• Utilizing standardized processes, provides solutions to customer issues.
• Regularly answers product questions.
• Collaborates with sales team members to ensure territories have support coverage.
• Resolve bookstore and Instructor problems.
• Facilitate resolution of technical problems through Customer Service teams.
• Resolve student access code problems.

We're looking for someone who has:

• Bachelor's degree in a related field or equivalent experience.
• 2+ years of experience in a related field.
• Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
• Ability to think independently and work with speed and accuracy to deliver results.
• Excellent organizational skills with attention to detail.
• Proficient communication skills.
• Demonstrated flexibility to meet customer demands.
• Proficient understanding of product landscape, services, and support.
• Proficiency with Microsoft Office suite and CRM systems.
• Demonstrated ability to collaborate and share ideas.
• The ability to learn, understand and execute with autonomy.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.

The pay range for this position is between $37,000 and $41,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered.