Product Experience Specialist – Customer Advocate

Apple; Tigard (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Apple Retail in the United States is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll deliver a customer service experience that’s unlike any other, ask questions to learn about customers’ needs, and customize recommendations.

Stay up to date on Apple products and purchase options, support peers, and contribute to an inclusive environment by respecting differences and demonstrating Apple’s values in daily work.

Qualifications

• Deliver excellent service to Apple customers by seeking to understand their needs.
• Identify ownership opportunities, present products and services, and educate customers on relevant ways to buy.
• Stay up to date on Apple’s products, services, purchase options, and sales processes.
• Support peers and share knowledge about products and options to assist ownership opportunities.
• Contribute to an inclusive environment by respecting differences and learning from others.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Customer service

Product knowledge

Communication

Teamwork

Job description

Apple Retail in the United States is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll deliver a customer service experience that’s unlike any other, ask questions to learn about customers’ needs, and customize recommendations.

Stay up to date on Apple products and purchase options, support peers, and contribute to an inclusive environment by respecting differences and demonstrating Apple’s values in daily work.