Brand Experience Guide III

Rivian; Miami (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits

401(k) Plan

Employee stock purchase program

Job summary

Rivian is seeking a Product Guide III in Florida to represent the brand and deliver memorable customer experiences from initial engagement to vehicle delivery.

You will engage customers, demo vehicles, and support events while maintaining premium standards. The role requires strong product knowledge, POS/CRM proficiency, and a commitment to exceeding expectations in a fast-paced setting.

Qualifications

• 2+ years in customer service or related environment preferred.
• Must be 18+ and 21+ to operate Rivian vehicle.
• High School Diploma or equivalent required.
• Flexible schedule including nights, weekends or holidays; ability to travel as needed.
• Experience with POS and CRM software preferred.
• Working knowledge of Google Workspace; ability to learn new tools quickly.
• Must have/obtain sales/notary license and/or food handling certification within 90 days if applicable.

Responsibilities

• Welcome, engage, and educate customers to ensure a positive experience.
• Aim for KPIs: leads captured, lead capture rate, lead-to-drive rate, and sales orders influenced.
• Engage with customers to tailor the experience including demos and deliveries.
• Support brand initiatives including events, gear demos, and trip planning.
• Maintain brand/product knowledge with ongoing training.
• Utilize POS and CRM tools to generate leads and enhance customer experience.
• Handle day-to-day duties like events, space upkeep, and displays.
• Uphold premium retail and hospitality standards and assist leadership on projects.

Skills

Customer service

POS

CRM

Google Workspace

Driver's license

Education

High school diploma

Tools

POS

CRM

Job description

Rivian is seeking a Product Guide III in Florida to represent the brand and deliver memorable customer experiences from initial engagement to vehicle delivery.

You will engage customers, demo vehicles, and support events while maintaining premium standards. The role requires strong product knowledge, POS/CRM proficiency, and a commitment to exceeding expectations in a fast-paced setting.