Product Experience Guide III

Rivian; Glendale (CA); On-site; USD 32,000 - 36,000; Part time

Job summary

Rivian is seeking a Product Guide III to join our Glendale, CA locations. You will welcome and educate visitors, delivering memorable experiences and driving engagement through demonstrations and vehicle deliveries.

Use POS/CRM tools, stay current on product knowledge, and help execute events and brand initiatives while maintaining premium presentation standards. Schedule is 3–4 days per week with weekend availability.

Qualifications

• 2+ years in customer service, automotive, field marketing or related field.
• 18+ years old; 21+ to operate Rivian vehicles.
• Flexible schedule including nights, weekends and holidays.
• Valid driver’s license; driving record checks may apply.
• POS/CRM experience preferred; proficient with Google Workspace.

Responsibilities

• Welcome, engage, and educate customers with an inclusive experience.
• Hit KPIs: lead capture, drive rate, orders, and customer experience metrics.
• Engage customers with demos and vehicle deliveries.
• Support brand initiatives: events, product deep-dives, and gear demos.
• Maintain brand and product knowledge; use POS/CRM to generate leads.

Skills

Customer service

Communication

Multitasking

Learning agility

Customer experience

Education

High School Diploma or GED

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide III to join our Glendale, CA locations. You will welcome and educate visitors, delivering memorable experiences and driving engagement through demonstrations and vehicle deliveries.

Use POS/CRM tools, stay current on product knowledge, and help execute events and brand initiatives while maintaining premium presentation standards. Schedule is 3–4 days per week with weekend availability.