Product Experience Guide

Arc'teryx Limited; Las Vegas (NV); Hybrid; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Pro Deals

Paid time off

Health benefits

Zusammenfassung

Arc’teryx Las Vegas is seeking a Product Guide who delivers a best‑in‑class brand experience on the retail floor, sharing technical product knowledge and solving guest needs while representing the brand in the community.

You’ll work with store leadership on projects, support merchandising, process guest transactions with the POS system, and stay flexible and collaborative in a fast-paced outdoor retail environment.

Qualifikationen

• Passion for delivering exceptional customer service.
• Willingness to work flexible hours including weekends.
• Ability to problem solve and balance autonomy with collaboration.
• Comfort with POS transactions and merchandising feedback.

Aufgaben

• Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving.
• Build understanding of products and weave this information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Develop passions in and out of the store with team support.
• Support elevating guest experience by collaborating with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to drive sales.
• Maintain an open, collaborative relationship with the team and store leadership.
• Assist with various store tasks as assigned by leadership.
• Answer store phones, voicemails, and emails; may respond on Epicenter social channels.
• Process guest transactions using the POS system, including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack inventory (boxes weigh 5–30 lbs).

Kenntnisse

Customer service

Problem solving

Adaptability

Team collaboration

Tools

POS system

Jobbeschreibung

Arc’teryx Las Vegas is seeking a Product Guide who delivers a best‑in‑class brand experience on the retail floor, sharing technical product knowledge and solving guest needs while representing the brand in the community.

You’ll work with store leadership on projects, support merchandising, process guest transactions with the POS system, and stay flexible and collaborative in a fast-paced outdoor retail environment.