Brand Ambassador & Product Expert

ARC'TERYX; Pasadena (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Pro Deals

Paid time off (FT)

401(k) matching

Job summary

Arc’teryx is seeking a Product Guide to deliver a best-in-class brand experience on our retail floor, sharing technical product knowledge and helping guests solve problems. You’ll develop a deep understanding of products and weave this into authentic interactions, while representing the brand in-store and in the community.

You’ll be accountable for daily tasks, work with store leadership on initiatives, and contribute to merchandising feedback.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Job description

Arc’teryx is seeking a Product Guide to deliver a best-in-class brand experience on our retail floor, sharing technical product knowledge and helping guests solve problems. You’ll develop a deep understanding of products and weave this into authentic interactions, while representing the brand in-store and in the community.

You’ll be accountable for daily tasks, work with store leadership on initiatives, and contribute to merchandising feedback.