Retail Product Guide & Brand Ambassador (Outdoor Enthusiast)

Arc'teryx Equipment; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Pro Deals

401(k) retirement match

Paid time off

Job summary

Arc’teryx Equipment is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor, sharing technical product knowledge and solving guest issues with authenticity. You’ll weave product details into conversations, champion the brand in-store and in the community, and pursue personal and professional growth with team support.

This full-time role requires outdoor enthusiasm, flexibility, and a commitment to exceptional guest service, with availability through busy

Qualifications

• Empathic guest service and strong communication.
• Ability to learn and relay technical product details.

Responsibilities

• Deliver a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
• Build a strong understanding of our products and weave information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Develop your passions in and out of the store with the team support.
• Support elevating guest experience by working with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Respond to store phones, voicemails, and emails; occasionally on Epicenter social channels.
• Process guest transactions using POS, including warranties, Used Gear trade-ins, purchases, and returns.

Skills

Customer service

Product knowledge

Problem solving

Flexibility

Autonomy

Team player

Outdoor lifestyle

Job description

Arc’teryx Equipment is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor, sharing technical product knowledge and solving guest issues with authenticity. You’ll weave product details into conversations, champion the brand in-store and in the community, and pursue personal and professional growth with team support.

This full-time role requires outdoor enthusiasm, flexibility, and a commitment to exceptional guest service, with availability through busy