Product Guide: In-Store Brand Ambassador & Gear Expert

Arc'teryx Limited; Aspen (CO); Hybrid; USD 67,624,000 - 75,074,000; Full time

Benefits offered by this job

Growth, community & gear

Time & Flexibility

Wellbeing

Health coverage

Financial wellbeing

Family support

Job summary

Arc’teryx is seeking a Product Guide to deliver an exceptional customer experience on the retail floor in Aspen. You will share technical product knowledge, solve guest issues, and weave product details into conversations that feel authentic and helpful.

You will champion the Arc’teryx brand in-store and in the community, develop your passions with support from the team, and collaborate with leadership on brand initiatives and merchandising feedback.

Qualifications

• You are passionate about delivering exceptional customer service.
• You are self-motivated, and enjoy problem solving.
• You remain highly flexible and adaptable when faced with ambiguity.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Skills

Customer service

Problem solving

Flexible

Adaptable

Guest interactions

Job description

Arc’teryx is seeking a Product Guide to deliver an exceptional customer experience on the retail floor in Aspen. You will share technical product knowledge, solve guest issues, and weave product details into conversations that feel authentic and helpful.

You will champion the Arc’teryx brand in-store and in the community, develop your passions with support from the team, and collaborate with leadership on brand initiatives and merchandising feedback.