Retail Product Guide – Outdoor Gear Expert

Arc'teryx Limited; Los Angeles (CA); Híbrido; USD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth & gear

Time off & flexibility

Wellbeing program

Health coverage

Financial benefits

Parental leave

Resumo da oferta

Arc’teryx in Los Angeles is seeking a Product Guide to deliver an outstanding brand experience on the retail floor. You will share technical product knowledge, assist guests with problem solving, and confidently recommend gear that fits their adventures.

You will champion Arc’teryx as a community ambassador, develop passions with the team, and help drive in-store projects and merchandising while staying flexible and focused on guest needs.

Qualificações

• Deliver exceptional customer service and brand experience.
• Provide product knowledge and problem-solving for guests.
• Flexible schedule including peak shopping periods.

Responsabilidades

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way.
• Championing Arc’teryx as a brand ambassador both in-store and in the community.
• Developing your passions both in and out of the store with the support of the team.
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
• Providing feedback on merchandising and in-store experience to help drive sales.
• Maintaining an open, collaborative relationship with your team and store leadership.
• Supporting with and participating in various store tasks as assigned by the leadership team.
• Answering store phones and responding to voicemails and store emails; occasionally on Epicenter social channels.
• Utilizing the Point-of-Sale system to process guest transactions, warranties, Used Gear trade-ins, purchases, and returns.
• Receiving and unpacking boxes for inventory as required (boxes weigh 5 - 30 lbs).

Conhecimentos

Customer service

Communication

Problem solving

Flexibility

Team collaboration

Ferramentas

POS system

Descrição da oferta de emprego

Arc’teryx in Los Angeles is seeking a Product Guide to deliver an outstanding brand experience on the retail floor. You will share technical product knowledge, assist guests with problem solving, and confidently recommend gear that fits their adventures.

You will champion Arc’teryx as a community ambassador, develop passions with the team, and help drive in-store projects and merchandising while staying flexible and focused on guest needs.