Product Guide & Brand Ambassador (Retail)

Amer Sports Corporation; Aspen (CO); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Allied health and wellbeing programs

Health, dental, and vision coverage

401(k) with company match

Parental leave

Employee discounts

Job summary

Arc’teryx is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor, sharing technical product knowledge and helping guests solve problems. You will weave product understanding into authentic interactions, champion Arc’teryx as a brand ambassador in-store and in the community, and develop your passions with the team’s support.

We value customer service excellence, adaptability, and a love of the outdoors, with a focus on teamwork, continuous learning, and doing

Qualifications

• Deliver an exceptional customer service and brand experience.
• Share technical product knowledge with guests and assist in problem solving.
• Demonstrate adaptability and a willingness to learn, grow, and contribute to the team.

Responsibilities

• Deliver a best-in-class brand experience to guests through product knowledge and problem solving.
• Weave product understanding into authentic guest interactions.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Develop your passions in and out of the store with team support.
• Support guest experience by collaborating with store leadership on projects and initiatives.
• Provide feedback on merchandising and in-store experience to drive sales.
• Maintain a collaborative relationship with your team and leadership.
• Participate in store tasks as assigned by leadership.
• Answer phones, voicemails, and emails; may respond on Epicenter social channels.
• Use POS to process transactions, warranties, used gear trade-ins, purchases, and returns.
• Receive and unpack inventory boxes (5–30 lbs).

Skills

Customer service

Problem solving

Self-motivated

Flexibility

Autonomy

Collaboration

Outdoor lifestyle

Continuous learning

Job description

Arc’teryx is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor, sharing technical product knowledge and helping guests solve problems. You will weave product understanding into authentic interactions, champion Arc’teryx as a brand ambassador in-store and in the community, and develop your passions with the team’s support.

We value customer service excellence, adaptability, and a love of the outdoors, with a focus on teamwork, continuous learning, and doing