Product Guide & Brand Ambassador

Arcteryx; Washington (District of Columbia); Hybrid; USD 43,000 - 48,000; Full time

Benefits offered by this job

Growth, community & gear

Time & Flexibility

Wellbeing

Health

Financial wellbeing

Family support

Job summary

ARC’TERYX is seeking a Product Guide to deliver an exceptional brand experience on the retail floor. You will share technical product knowledge, assist guests with problem solving, and become a trusted ambassador in-store and in the community.

You will build strong product understanding, support store initiatives, and help elevate the guest experience. This role emphasizes autonomy, collaboration, and a passion for outdoor living.

Qualifications

• Passionate about delivering exceptional customer service.
• Able to solve problems and adapt to shifting guest needs.
• Comfortable working autonomously and with a team.

Responsibilities

• Deliver a best-in-class brand experience through product knowledge and guest support.
• Build deep product understanding and weave it into guest interactions.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Develop your passions and support store projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to drive sales.

Skills

Customer service

Problem solving

Flexibility

Autonomy

Team collaboration

Outdoor enthusiasm

Tools

POS system

Job description

ARC’TERYX is seeking a Product Guide to deliver an exceptional brand experience on the retail floor. You will share technical product knowledge, assist guests with problem solving, and become a trusted ambassador in-store and in the community.

You will build strong product understanding, support store initiatives, and help elevate the guest experience. This role emphasizes autonomy, collaboration, and a passion for outdoor living.