Product Guide: Elevate Customer Experiences & Gear

Arcteryx; Newport Beach (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Growth & gear

Time off & flexibility

Wellbeing programs

Health insurance

401(k) with match

Parental leave

Job summary

Arc’teryx in Newport Beach is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, solve guest questions, and champion the brand both in-store and in the community.

You are customer-service oriented, self-motivated, and adaptable, with a passion for getting outside. You will support store leadership on projects, provide merchandising feedback, and help drive sales while collaborating with the team.

Qualifications

• Experience delivering exceptional customer service.
• Ability to work flexible hours, including peak shopping periods.
• Comfort with using a POS system and handling transactions.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Skills

Customer service

Problem solving

Self-motivated

Adaptability

Autonomy

Team collaboration

Outdoor lifestyle

Job description

Arc’teryx in Newport Beach is seeking a Product Guide to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, solve guest questions, and champion the brand both in-store and in the community.

You are customer-service oriented, self-motivated, and adaptable, with a passion for getting outside. You will support store leadership on projects, provide merchandising feedback, and help drive sales while collaborating with the team.