Director of Knowledge Enablement & AI-Driven Access

Ascensus; Florida; On-site; USD 110,000 - 140,000; Full time

Job summary

Ascensus is seeking a Manager of Knowledge Management & Enablement to lead the team responsible for making knowledge accessible, accurate, and actionable for frontline associates. You will translate strategy into scalable practices spanning content, governance, technology, analytics, and processes to improve effectiveness and client experience.

The role partners with Service, Operations, Compliance, Product, Technology, Training, and Performance Enablement to close content gaps and reflect

Qualifications

• Experience leading Knowledge Management or related enablement teams.
• Strong knowledge of content governance, taxonomy, and information architecture.
• Experience supporting service/operations in regulated environments is ideal.
• Ability translate strategy into executable team plans.
• Experience with change management and organizational readiness.
• Excellent written and verbal communication with cross-functional partners.

Responsibilities

• Lead the Knowledge Management team, set priorities, and drive strategy.
• Oversee content governance, lifecycle management, and publishing standards.
• Improve findability, accuracy, and alignment with processes and tools.
• Identify opportunities to leverage AI, automation, and intelligent search.
• Establish metrics for knowledge effectiveness and continuous improvement.
• Partner with Business, Training, and Tech to reflect changes promptly.

Skills

Team leadership

Knowledge management

Content governance

Taxonomy

Information architecture

Analytics

Job description

Ascensus is seeking a Manager of Knowledge Management & Enablement to lead the team responsible for making knowledge accessible, accurate, and actionable for frontline associates. You will translate strategy into scalable practices spanning content, governance, technology, analytics, and processes to improve effectiveness and client experience.

The role partners with Service, Operations, Compliance, Product, Technology, Training, and Performance Enablement to close content gaps and reflect