Product Director: Digital Self-Service & App Experience

JPMorganChase; New York (NY); Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

JPMorgan Chase in New York is seeking a Senior Product Director to lead a new Manage & Service product group, shaping digital self-service, authentication, and omnichannel experiences. You will partner with senior leaders to deliver measurable outcomes at scale and drive adoption across channels.

As a product leader, you will guide Servicing, Profile, and Account features, align with Data and Operations, and foster a culture of continuous innovation that reduces phone calls and improves customer

Qualifications

• 8+ years of experience delivering products or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Technical fluency required to partner effectively with engineering and architecture leaders on platform strategy and execution.
• Demonstrated executive presence with a proven track record of influencing senior stakeholders and aligning cross‑functional teams around shared platforms and standards.
• Comprehensive understanding of what it means to operate as the end‑to‑end owner of a platform, including vision, standards, adoption, governance, and performance.

Responsabilités

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Sets and defines the digital self-service strategy that will reduce a meaningful portion of customer phone calls and operating costs.
• Drives the Manage & Service roadmap across Communication Preferences, Profile Management, Card Management, interruptive servicing messaging, and Support & Contact hubs, including Consumer & Community Banking-wide guardrail targets across digital channels.
• Manages multiple stakeholder partnerships end-to-end, from ideation and value story through refinement, design, delivery, and post‑mortem learnings.
• Streamlines and standardizes the authentication experience to reduce friction for customers across assisted and non‑assisted channels.
• Leads the app adoption strategy and delivers measurable self‑service outcomes across public channels, app stores, and related domains.
• Provides direction, energy, and momentum to a driven team of product managers.

Connaissances

Product leadership

Digital strategy

Stakeholder mgmt

Omnichannel

Data analytics

Description du poste

JPMorgan Chase in New York is seeking a Senior Product Director to lead a new Manage & Service product group, shaping digital self-service, authentication, and omnichannel experiences. You will partner with senior leaders to deliver measurable outcomes at scale and drive adoption across channels.

As a product leader, you will guide Servicing, Profile, and Account features, align with Data and Operations, and foster a culture of continuous innovation that reduces phone calls and improves customer