Product Director: Self-Service & Mobile Experience

J.P. Morgan; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

J.P. Morgan seeks a Product Director to lead a digital self-service strategy and shape a customer-centric product group.

You will partner with senior leaders, drive omnichannel experiences, and deliver measurable outcomes at scale while aligning with data and operations teams. You will own the app adoption strategy, govern a portfolio of Servicing, Profile, and Account features, and reduce contact center load through proactive customer engagements.

Qualifications

• 8+ years delivering products or technology applications.
• Deep knowledge of product development lifecycle, design, and data analytics.
• Ability to influence the adoption of lifecycle activities (discovery, ideation, strategic development, requirements definition, and value management).
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Technical fluency to partner with engineering on platform strategy and execution.
• Demonstrated executive presence with a track record of influencing senior stakeholders.
• End-to-end ownership of a platform including vision, standards, adoption, governance, and performance.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the product life cycle through planning, execution, and future development while adapting, developing new products and methodologies, and managing costs, features, and reliability.
• Mentors the product team on best practices, including solution generation, market research, and prototyping methods.
• Owns product performance and invests in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for differentiation.
• Sets the digital self-service strategy to reduce customer calls and costs, across channels.
• Drives the Manage & Service roadmap across multiple modules and guardrail targets.
• Manages stakeholder partnerships end-to-end from ideation to post-mortem learnings.
• Streamlines authentication experience across assisted and non-assisted channels.
• Leads app adoption strategy and delivers measurable self-service outcomes across public channels and app stores.
• Provides direction and momentum to a driven team of product managers.

Skills

Product lifecycle

Data analytics

Stakeholder mgmt

Executive presence

Platform ownership

Omnichannel

Digital strategy

Job description

J.P. Morgan seeks a Product Director to lead a digital self-service strategy and shape a customer-centric product group.

You will partner with senior leaders, drive omnichannel experiences, and deliver measurable outcomes at scale while aligning with data and operations teams. You will own the app adoption strategy, govern a portfolio of Servicing, Profile, and Account features, and reduce contact center load through proactive customer engagements.