Senior Product Director: Self-Service & App Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 160,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Director in Manage & Service to lead a new product group focused on digital self‑service and omni‑channel experiences.

You will partner with senior leaders, shape a portfolio of app and digital features, and drive adoption strategies, authentication standardization, and measurable self‑service results. The role reports to the Head of Channel Experiences Product Managing Director and requires eight plus years of product leadership in financial

Qualifications

• 8+ years delivering products, projects, or technology applications.
• Extensive knowledge of the product development lifecycle, technical design, and data analytics.
• Proven ability to influence discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change and managing stakeholders across multiple functions.
• Technical fluency to partner with engineering and architecture leaders on platform strategy.
• Executive presence with a track record of influencing senior stakeholders.
• End-to-end ownership of a platform, including vision, governance, adoption, and performance.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the full product life cycle through planning, execution, and future development with new products and methodologies.
• Coaches the team on best practices for solution generation, market research, and product delivery.
• Owns product performance and invests in enhancements to reach business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for differentiation.
• Sets the digital self-service strategy to reduce customer calls and costs.
• Drives the Manage & Service roadmap across multiple digital channels and guardrails.
• Manages stakeholder partnerships end-to-end from ideation to post-mortem learnings.
• Streamlines authentication across channels to reduce friction for customers.
• Leads app adoption strategy and delivers measurable self-service outcomes.

Skills

Product lifecycle

Data analytics

Executive presence

Platform ownership

Cross-functional leadership

Stakeholder mgmt

Technical fluency

Job description

JPMorgan Chase & Co. in New York seeks a Product Director in Manage & Service to lead a new product group focused on digital self‑service and omni‑channel experiences.

You will partner with senior leaders, shape a portfolio of app and digital features, and drive adoption strategies, authentication standardization, and measurable self‑service results. The role reports to the Head of Channel Experiences Product Managing Director and requires eight plus years of product leadership in financial