Product Concierge

Bobby Rahal Automotive Group - Pittsburgh; Wexford (Allegheny County); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

Bobby Rahal Automotive Group in Pittsburgh seeks a Product Concierge to deliver outstanding vehicle demonstrations and ensure customers understand operation and features. You will personalize deliveries based on knowledge and priorities, with follow-up to reinforce learning and address questions.

Responsibilities include conducting pre-delivery checks, explaining technologies, training staff, and supporting customers at service drives.

Qualifications

• Detail oriented in a fast-paced, results-driven environment.
• Ability to speak effectively before groups of clients or employees.
• Professional and friendly customer-service mindset.
• Strong computer skills including Microsoft Office.
• High School Diploma or equivalent; background and driving record check required.

Responsabilités

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, focusing on customer comfort and retention.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains the sales/service staff on key technologies and how to explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Give other team members a helping hand with their duties.

Connaissances

Customer service

Public speaking

Multi-tasking

Attention to detail

Communication

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

Bobby Rahal Automotive Group is passionately committed to excellence and winning in everything we do. Our culture of caring redefines the automotive experience.

We offer career advancement opportunities, along with excellent pay programs, benefits, vacation, 401K, team member discounts, and unlimited superior training.

High performance dealerships for high performance individuals!

Position Overview

The ideal candidate for Product Concierge performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation.

Who would I interact with?

The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.

What are the day-to-day responsibilities?

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Give other team members a helping hand with their duties, as needed

What are the requirements for this job?

• Detail oriented and excels in a fast-paced, results driven environment
• Ability to speak effectively before groups of clients or employees or organization
• Professional and friendly skills with a passion for customer service
• Strong computer skills, to include Microsoft Office Suite
• Ability to multi-task
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• High School Diploma or equivalent required, secondary schooling preferred
• Successfully pass a pre-employment background and driving record check

Bobby Rahal Automotive Group is an EEO employer as defined by the EEOC and a drug-free workplace.